As a new Anthem member, you and your enrolled family members will each receive new ID cards from Anthem. If you need assistance or just want to check on the status of claim you can call our Anthem dedicated customer service number at 1-833-952-2042. It is also a good idea to register on Anthem.com so you can find what you need at your convenience.
You also have the option to go mobile by downloading the Anthem Sydneysm Health App to your mobile phone.
By registering with Sydney, your medical and Rx plan information will be readily accessible from your phone.
- You can review coverage and your claims
- Find network providers or the closest Urgent Care and Emergency Room
- Get care cost estimates
- Manage your prescriptions
- Connect to an online provider for a virtual visit (LiveHealth Online or K Health)
- Access your digital ID card
Your health plan comes with programs to help you confidently care for your well-being. It doesn’t matter what health issues you may be experiencing or even what stage of life you’re in — there is a program for everyone.
Resources
ConditionCare
Managing chronic conditions, such as asthma, diabetes, chronic obstructive pulmonary disease (COPD), or heart disease requires extra care and attention. To help you be at your best, the ConditionCare program offers free resources, including:
- 24/7 phone access to nurses who can address your health questions and concerns.
- Support from healthcare professionals to help you reach your health goals.
- Educational guides and useful tools to help you learn more about a certain condition.
Building Healthy Families
Whether trying to conceive, expecting a child, or in the thick of raising young children, Building Healthy Families offers personalized, digital support to help each family navigate their unique journey. You can find Building Healthy Families in your plan’s mobile health app to do things like:
- Track baby’s feedings, diaper changes, and developmental milestones.
- Monitor prenatal health risks and receive updates on your pregnancy progress.
- Explore a library with thousands of educational articles and videos.
- Connect with one-on-one pregnancy support in the app or over the phone.
24/7 NurseLine
When your allergies flare up on the weekend or your little one spikes a fever at 3 a.m., you can ask a registered nurse for advice by calling 24/7 NurseLine. Nurses are ready any time of the day or night to:
- Answer your questions.
- Recommend where to go for care when your doctor isn’t available.
- Help you find healthcare professionals in your area.
- Enroll you and your dependents in health management programs.
- Remind you about important preventive screenings and exams.
