More than a health plan — a personalized experience.
Whatever your health plan questions and care needs are, you can count on any of our experts to help with answers and guidance.
Feel the support of a team that’s dedicated to helping you:
- Understand your benefits and claims.
- Talk through your bill or payment.
- Avoid overpaying, find the right care and cost options.
- Get answers to your pharmacy questions.
- Maximize your health savings.
- Take advantage of all your plan’s health and well-being benefits.
Connect with a registered health care professional anytime by calling the number on your health plan ID card.
Advocates as skilled as they are resourceful
Passionate about helping people, our advocates have a range of qualifications — from nursing degrees to complex
claims resolution. When they need added support, advocates have a team of experts they can call on — from clinicians to pharmacists and others.
Persistence in finding solutions
Advocates stay on the line with members until the inquiry is resolved — or the advocate team will follow up with the answer. There’s no need for your employee to redial — or for you to get involved.
Anticipating future needs may lead to lower costs
Our robust data and advanced technology tools enable predictive personalization, which:
- Automatically routes the caller to the advocate whose skill and training are right for the situation — and right for your employee
- Helps advocates quickly understand why the member is calling before they even speak
- Alerts us to health and savings opportunities members haven’t even thought to ask about yet
A health advocacy program that all UHC members have is Advocate4Me. Advocate4Me provides members end-to-end health, wellness and benefits support including benefits and claims questions, finding a doctor, proactive support and information, health education, clinical program enrollment and much more! Find more information and links below.
Your employees and their covered family members have just one phone number to call to reach an expert who’ll listen carefully, anticipate needs, and find solutions centered around:
|• Benefits and claims
• Provider search
• Emotional health
• Clinical support
• Complex health care support
• And more
24/7 support. Whatever your health plan questions, and care needs are, you can count on any of our experts to help with answers and guidance. Click here to find out how to contact your support team
Want to hear first-hand how Advocate4Me has helped their members? Listen to members’ journeys using an Advoate4Me program.